History comes to life at the Grand Hotel des Sablettes Plage, a member of the Curio Collection by Hilton. With a picture-perfect view of the Mediterranean, it is the epitome of authentic French luxury. Making every guest feel at home is of the utmost importance to The Grand Hotel des Sablettes Plage, and to its signature trio of restaurants - Le Navigateur, La Galerie, and Horizon.
The Challenge
During the pandemic, the Grand Hotel des Sablettes Plage wanted to offer their guests the opportunity to continue enjoying their amazing culinary experience from the comfort of their rooms. However, the ordering process was not as simple to set up as they had planned. They began by delivering paper menus to guests’ rooms, on which guests could mark their choices. Guests found it challenging to request menu changes to accommodate food allergies or preferences, in addition to paper menus not being a sustainable solution in general. This created a lot of confusion and additional work for both guests and staff.
By optimizing EasyWay’s platform for their in-room dining service, the hotel was able to increase its overall income by more than 200%. Guest experiences greatly improved and the usage of paper menus, which they continued offering as an alternative option, decreased significantly - always a plus in our green-conscious world.
The Solution
The Grand Hotel des Sablettes Plage was already using EasyWay for in-house communications, so extending their platform to include in-room dining logistics as well was a simple solution. The EasyWay account manager suggested integrating the restaurant menu along with beautiful photos and descriptions of each dish into the EasyWay guest portal. This visual display and electronic selection option made it far simpler for guests to recognize and select what they wanted for each meal. Staff could simply update the menu as needed to reflect daily, or even hourly changes and guests could easily submit their meal requests instantaneously. EasyWay’s interface also allowed guests to ask questions about the menu and alert the restaurant staff of food allergies or special requests.
By optimizing EasyWay’s platform for their in-room dining service, the hotel was able to increase its overall income by more than 200%. Guest experiences greatly improved and the usage of paper menus, which they continued offering as an alternative option, decreased significantly - always a plus in our green-conscious world.
"It is such an agile platform. The success team at EasyWay is amazing. Our EasyWay Account Manager is always optimizing our platform, making sure we are using it to its fullest capabilities, and they are always willing to assist at any time, even on short notice...we are extremely happy with the service and will continue to use EasyWay at our hotels for years to come."
Upon Further Review
The integration of the room-service menu into EasyWay’s guest portal was an absolute game-changer for Grand Hotel des Sablettes Plage.
“It is such an agile platform. The success team at EasyWay is amazing. Our EasyWay Account Manager is always optimizing our platform, making sure we are using it to its fullest capabilities, and they are always willing to assist at any time, even on short notice,” said Grand Hotel des Sablettes Plage General Manager Adrian Lelievre. “Overall, we are extremely happy with the service and will continue to use EasyWay at our hotels for years to come.”
By making this change quickly and keeping it in place going forward, the hotel has increased its incremental sales and achieved high guest satisfaction scores throughout the pandemic that other hotels have not even come close to approaching. The system not only gives the hotel remarkable flexibility to cater to its guests, but assures that if another unexpected event that limits in-person contact arises, Grand Hotel des Sablettes Plage can continue to offer its remarkable restaurant services without missing a beat.
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